A) Return of non-defective products – The right of unjustified withdrawal by the customer
The customer reserves the right to return the purchased products, unjustified , according to the law for consumer protection, within fourteen (14) calendar days from the date of receipt of the products.
Exceptions from the right of withdrawal:
Withdrawal and Return is NOT allowed:
1) For special orders
2) Where the products have been modified at the request of the customer
3) For products which due to their quality cannot be returned for hygiene reasons (eg earrings)
4) For damage caused during the opening of the product, for which the responsibility lies solely with the customer.
b).1 Returns of products that have a defect or are of poor quality or the wrong product has been delivered.
In the rare case that due to the fault of the Store the customer receives a proven defective product or a product that lacks an agreed quality or is damaged during transport or a wrong product, s/he must inform us immediately describing the problem and letting us know if s/he wants a replacement, repair or the refund of their money.
In such specific cases the customer may:
1. Either receive the product and return it requesting delivery of the product they ordered, in case of incorrect product shipment or request its correction / replacement in case of defective product or product that is missing an agreed quality.
2. Either refuse to receive the product from the start and request the delivery of the product ordered, in case of incorrect shipment of the product, or its correction / replacement in case of a defective product or a product that lacks an agreed quality.
3. Either exercising their right of withdrawal to return the product and request a refund of the price paid.
b) .2 Conditions for return of a defective product
In order for the return to be accepted, the allegedly erroneous, defective or lacking agreed-quality product must be unused and in its original excellent condition. The product packaging must not be damaged or soiled, and must also be in excellent condition. The product must be returned in a safe packaging so that it does not wear out during transport. We are not responsible for any loss or damage during transport of the product. Along with the product, the customer must return intact and in excellent condition all the documents, which accompanied the product (original proof of purchase / invoice, warranty, operation manual or any other accompanying material). In case the product is accompanied by a gift, the gift must be returned with the product, also in excellent condition and the forms that may accompany it. The inspection will be performed by the store manager.
b).3 Deadline for return of the defective product
The return of products which are defective or lack the agreed quality upon delivery or which are otherwise or substantially different from those ordered will be accepted within fourteen (14) calendar days from the date of receipt.
In cases of actual defect or lack of agreed quality where the product is covered by a warranty of good operation and is found to have a manufacturing defect by the authorized repairer providing the warranty, the return is allowed according to the warranty, for the period covered by the warranty and stated in the characteristics of the product. After the end of this period the repair or replacement of the product is possible at an additional charge following a new agreement with the customer.
Shipping costs for the return of products to our online store are to be paid by the customer.
In case the return is not made within the time period provided or the return conditions are not met, our Store has the right not to accept the products back and not to proceed with the requested product shipment or refund.
Before each return, the customer must contact our online store by phone.
c) Procedure for exercising the right of withdrawal
In order to exercise the right of withdrawal, the customer must inform the Store (tel: 2810831728 fax: 2810831728, email: kalergispetros@gmail.com) of his decision to withdraw with an explicit written statement that will be sent by mail or fax or e-mail before the 14-day deadline expires.
The customer must return the products in safe packaging, so that they are protected during shipment to our address Kosmima Kallergis, Moni Maleviziou Zip Code 71500, Heraklion, Crete without unjustified delay and definitely within 14 calendar days from the day on which he announced, according to the above, to our store his decision to withdraw.
The refund corresponding to the price of the product(s) ordered by the customer, will be completed without undue delay and definitely within fourteen (14) calendar days from the day we were informed of the customer’s decision to withdraw from the contract and according to the same payment method selected upon ordering.
In any case, however, we can refuse the refund until the receipt of the product sent back by the customer.
Delivery costs are non-refundable.
Refunds are not made in cases where there is a return/exchange card.
For further information you can contact us at 2810831728 as well as via e-mail at kalergispetros@gmail.com
